Contact us


General enquiries

Our general Customer Contact telephony service is available Monday to Friday 8:00am to 6:00pm. Inbound and outbound calls may be recorded for training or quality purposes. You can email us on

We have specific direct numbers to ensure your call is handled in the best possible way:

Emergency contact          

Gas emergencies

0800 111 999 (Wales and West Utilities)

Emergency accommodation

Our Emergency Accommodation web page contains useful advice and contact numbers should you find yourself in need of emergency accommodation.

Council housing repairs

Our housing repair line and gas servicing telephone service is available Monday to Thursday 8.30am to 5.00pm, and Friday 8.30am to 4.30pm. Calls after these times are directed to our out of hours service and only emergency attendance or repairs are attended to until the following working day at 8.30am. 


You can get sandbags free of charge by calling:

Need to visit us?

Deane House
Belvedere Road Taunton Somerset TA1 1HE

Wellington Community Office
30 Fore Street Wellington TA21 8AQ

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