Freedom of Information Request

What is Freedom of Information?

The Freedom of Information Act 2000 (FOI) applies to the Council, as it does to all other public authorities. With effect from 1 January 2005 any person who makes a request for information to the Council must be informed whether the Council holds the information and must be supplied with the information subject to certain exemptions.

All requests must be in writing. Please note: we will not be able to take a request over the telephone.

You can email us at foi-advice@tauntondeane.gov.uk 

or you can write to us at:

The Freedom of Information Officer
Taunton Deane Borough Council
The Deane House
Belvedere Road
Taunton
Somerset
TA1 1HE 

What happens next?

We aim to reply to you in writing within 20 days from the date that we receive your request.
If for some reason we are not able to supply the information to you, or if we need longer than 20 working days in which to gather the information for you, we will let you know.

The copyright to some documents (for example maps) may be owned by other organisations, and will be subject to copyright restrictions.

What is covered?

The Freedom of Information Act says that there is some information that we may not be able to provide you for certain reasons. These could be legal, audit, health and safety, data protection, cost or other reasons. If we are unable to provide the information that you request for any of these reasons, we will contact you quickly to let you know.

How long does it take?

We aim to reply to you within 20 working days from the date that we receive your request. If it will take us longer than that to supply the information to you, we will let you know.  We will reply to you in writing - by email or letter. Please let us know which you prefer.

How much does it cost?

There is usually no fee for the information, unless the costs to us exceed £450.  We will contact you if this applies to your request.

Where is it?

If you want to personally view the information that you have requested (for example planning applications or maps) please let us know and we will arrange an appointment. Viewing will be on Council premises, usually at The Deane House, Taunton.

Council opening hours

  • Monday to Thursday 8:30am - 5:00pm
  • Friday 9:30am - 4:30pm
  • Closed Saturday, Sunday and Bank Holidays

Policy

Our policy is to always supply the information that you request if we are able to do so within the limits of the Act. Please read the Freedom of Information Act for more detail.

Laws and regulation

Complaints

If you are not satisfied with the information that we supply in response to your FOI request, you can ask for an Internal Review. This will be carried out by the Council's Freedom of Information Officer.  Please email us at foi-advice@tauntondeane.gov.uk or write to:
The Freedom of Information Officer 
Taunton Deane Borough Council
The Deane House
Belvedere Road
Taunton
Somerset
TA1 1HE 
If you are still not satisfied then you can write to the Information Commissioner:
Information Commissioner's Office 
Wycliffe House Water Lane
Wilmslow
Cheshire
SK9 5AF