Essential work on IT System - 20 November 2017
The main computer servers are being moved as work starts on a major refurbishment of the building. The council’s satellite office in Wellington will also be closed to the public during this time and the depot will also be shut. Council staff will continue to work.
The Visitor Centre, based at the Market House, will be open for business, as will the Crematorium.
The closure means:
- On Friday 1 December 2017, The Deane House will open to the public at 8:30 am an hour earlier than a normal Friday
- The full transactional website will be offline from noon on Friday 1 December 2017 until lunchtime on Monday 4 December 2017 but a page will be live during the outage to provide emergency information
- Staff will be working while the buildings are closed to the public but will be unable to receive telephone calls or access email
- Normal telephone lines will be unavailable
- The automated phone payment system will be unavailable from noon 1 December 2017 until lunchtime on 4 December 2017
- Urgent calls will be picked up on the out-of-hours number 01823 351411 but customers are asked to only use that number for emergencies
- Updates will be provided via the council’s social media accounts: @TDBC (Twitter) and Facebook page
The server move coincides with the start of work to modernise Taunton Deane Borough Council’s main offices, The Deane House in Taunton.
The project will provide accommodation for the Council and for Avon and Somerset Police following their move from the existing Police Station in Shuttern, Taunton. The upgraded building will also have the potential to accommodate other partners in the public or private sector in future.
Residents living near the Belvedere Road premises are being advised of the preparations and will be kept closely in touch with the works as they progress. Residents holding permits that allow them to park in the circle and adjoining car parks after 6:00 pm on weekdays and at weekends will be able to park free of charge in the public car park behind The Deane House and in bays marked with their permit codes.
The start of work entails:
- Some external work - replacing windows and erecting scaffolding
- Building contractor Midas Construction, part of the Midas Group, setting up a compound at Deane House site for essential equipment
- Parking in the circle area at the front of the building will no longer be available
- Customers can visit The Deane House and carry out transactions or attend meetings with officers apart from the short period in early December as detailed earlier
- Reduced customer parking will be available during the works
- Main reception will stay where it is, accessed by a different entrance door until summer 2018 when the new refurbished reception will open for business. Details and changes will be publicised in advance
- Work will be phased with the aim of Police moving in during the autumn of 2018
- No trees will be cut down during the work, lighting will be improved and CCTV will be in operation
In the spring the Council will also be decommissioning the old, out of date cash machines that are located in both Deane House and the Wellington Community Office. These machines will not be replaced but the Council will be offering customers new facilities that will enable them to pay rent, council tax and other bills at a variety of more convenient locations, including post offices.
Committee and Full Council meetings are being held in alternative premises during the construction work:
- The Brittons Ash Community Centre, Bridgwater Road (A38), Bathpool, Taunton
- Planning Committee meetings are held in the Main Hall of the new West Monkton Primary School (alongside The Brittons Ash Community Centre); meetings start at 6:15 pm and not 5:00 pm
- Full Council meetings are held at Shire Hall, Upper High Street, Taunton