Benefits Service

How we use your personal information

At Taunton Deane Borough Council we take your privacy seriously and will only keep and use your personal information for reasons that the law requires or allows. We are a data controller for the personal information we hold about you in relation to Housing Benefit and Council Tax Reductions. In order to comply with data protection legislation we want to be sure you understand how we use this information.

The purposes for which your data will be used are:

We are able to do this because legislation says we must do it and the processing is necessary for compliance with legal obligations. There are very many different regulations covering the administration of Housing Benefit and Local Council Tax Reductions. The main rules are contained in:

This list is not intended to be exhaustive.

We are required by law to hold and use some of your information for:

We may share your information with:

Otherwise, we will only share your data if you ask us to, or if the law requires or allows us to.

We only keep this data for the time specified in our retention schedule or as required by law.

Your personal data is processed (including storage) within the European Economic Area only.

Data protection law provides you with certain rights, however not all of these rights will be available to you in all situations, particularly where we process your information as part of one of our statutory duties. Where we are under a legal duty to use data for a particular purpose you will not have the right to prevent it being used in that way. A full list of the rights you may have, under data protection law, is given in our main privacy statement on this web page.

If you wish to complain about how your personal information has been handled by Taunton Deane Council then please email the Data Protection Officer at dpo@tauntondeane.gov.uk in the first instance. If you are not satisfied you can submit a formal complaint to the Council via email haveyoursay@tauntondeane.gov.uk

Finally you can complain to the Information Commissioner’s Office at:

The Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF


Phone: 0303 123 1113 or you can visit their website at ico.org.uk