Customer services privacy notice

Who we are and what we do

The Customer Services team at Taunton Deane Borough Council is committed to protecting and respecting your privacy in accordance with the new General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018.

When you contact the Customer Services team we will ask you for certain personal information in order to be able to assist with your enquiry. Some of this information will need to be recorded and stored on our systems.

This notice explains why we ask for your personal information, how that information will be used and how you can access your records.

Why we need your information and how we use it

When you contact the Customer Services team we will collect certain personal information from you. The type of information we collect will depend on the service you are requesting.

We use your information in a variety of ways:

What type of information do we collect?

In order to administer our services we collect the following information from you:

We will only ask for personal information that is appropriate to enable us to deliver our services. In some cases, you can refuse to provide your details if you deem a request to be inappropriate. However, you should note that this may impact on our ability to provide some services to you.

The information we collect is gathered, recorded and then stored directly onto the appropriate service’s secure system.

Who your information may be shared with (internally and externally)

We will often have to share the information you have given us with other services within the Council and external contractors working on behalf of the Council but this will be for the express purpose of processing your enquiry.  For example, if you contact Customer Services to report a problem with parking in your area, then when we pass this to our Parking team they may wish to get in touch with you for more information.

How long we keep your information (retention period)

Data is only held for as long as is necessary, unless superseded by statutory regulation (such as the treatment of financial records) and disposed of securely when it is no longer needed.

How we protect your Information

We will not transfer your personal data outside the EU without your consent.

We have implemented generally accepted standards of technology and operational security in order to protect personal data from loss, misuse, or unauthorised alteration or destruction.  

For any payments which we take from you online, we will use a recognised online secure payment system.

We will notify you promptly in the event of any breach of your personal data which might expose you to serious risk.

Your rights 

Under the new Data Protection legislation you have certain rights:

How you can access, update or correct your information

The new Data Protection legislation allows you to find out what information is held about you, on paper and computer records. This is known as a Subject Access Request.

If you wish to see a copy of your records you should contact the Data Protection Officer at dpo@tauntondeane.gov.uk.  You are entitled to receive a copy of our records free of charge, within a calendar month.

In certain circumstances, access to your records may be limited, for example, if the records you have asked for contain information relating to another person.

The accuracy of your information is important to us to be able to provide relevant services more quickly.  Therefore if you change your address, email address or if any of your circumstances or other information we hold is inaccurate or out of date then please email us or write to us at:

Further information

If you would like to know more about how we use your information contact the Data Protection Officer at dpo@tauntondeane.gov.uk or by calling 01823 356356 and ask to speak to the Data Protection Officer.

You may also make a complaint to the Information Commissioner