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Performance Results
Quarterly BVPI Data - 2004 / 2005
| BVPI - 78.1 : speed of processing: a) average time for processing new claims |
TDBC Performance 04/05 Year to date |
TDBC Target |
Top Quartile Performance |
DWP Peformance Standard |
1st Qtr |
2nd Qtr |
3rd Qtr |
4th Qtr |
| |
26 |
30.10 |
35 |
27.79 |
25.10 |
23.51 |
22.97 |
| BVPI - 78.2 : speed of processing: b) average time for processing changes of circumstances |
| TDBC Performance 04/05 Year to date |
TDBC Target |
Top Quartile Performance |
DWP Peformance Standard |
1st Qtr |
2nd Qtr |
3rd Qtr |
4th Qtr |
| |
9 |
7.30 |
8 |
10.3 |
10.8 |
9.3 |
9.4 |
| BVPI - 79.1 : accuracy of processing: |
| TDBC Performance 04/05 Year to date |
TDBC Target |
Top Quartile Performance |
DWP Peformance Standard |
1st Qtr |
2nd Qtr |
3rd Qtr |
4th Qtr |
| |
98.6% |
98.6% |
99.1% |
98.4% |
99.2% |
98.93% |
99% |
| BVPI - 79.2 : accuracy of processing: b) the percentage of recoverable overpayments recovered |
| TDBC Performance 04/05 Year to date |
TDBC Target |
Top Quartile Performance |
DWP Peformance Standard |
1st Qtr |
2nd Qtr |
3rd Qtr |
4th Qtr |
| |
45% |
61.50% |
- |
44.26% |
38.43% |
40.76% |
33.91% |
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