Information Leaflets

If you think the decision about your benefit is wrong (260 KB).
How to claim backdated benefit (123 KB).
Customer Charter (149 KB).
Council Tax Benefit Leaflet (153 KB).
Housing Benefit Leaflet (228 KB).
Information for Landlords (179 KB).
Deductions for non-dependants living in your home (128 KB).
Overpaid Benefit (198 KB).
A guide to Pension Credits (347 KB).
Second Adult Rebate (193 KB).
Housing Benefit for Students (133 KB).
Tax Credits for people of working age (295 KB).
Help with getting back to work (177 KB).

On request, we can now produce these leaflets in braille, audio tapes or large print text.

The documents on this website can be downloaded and are published using Adobe Portable Document Format (PDF).  To view or print these documents, Adobe's Acrobat PDF reader is required which can be downloaded from Adobe Systems' website (external link).