|
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Performance Results
Quarterly BVPI Data - 2005 / 2006
| BVPI - 78.1 : speed of processing: a) average time for processing new claims |
TDBC Performance 05/06 Year to date
|
TDBC Target |
Top Quartile Performance |
DWP Peformance Standard |
1st Qtr
|
2nd Qtr |
3rd Qtr |
4th Qtr |
| 19.64 |
24 |
30.10 |
35 |
19.64 |
- |
- |
- |
| BVPI - 78.2 : speed of processing: b) average time for processing changes of circumstances |
| TDBC Performance 05/06 Year to date |
TDBC Target |
Top Quartile Performance |
DWP Peformance Standard |
1st Qtr |
2nd Qtr |
3rd Qtr |
4th Qtr |
| 8.80 |
9 |
7.30 |
8 |
8.80 |
- |
- |
- |
| BVPI - 79.1 : accuracy of processing: |
| TDBC Performance 05/06 Year to date |
TDBC Target |
Top Quartile Performance |
DWP Peformance Standard |
1st Qtr |
2nd Qtr |
3rd Qtr |
4th Qtr |
| - |
98.6% |
98.6% |
99.1% |
- |
- |
- |
- |
| BVPI - 79.2 : accuracy of processing: b) the percentage of recoverable overpayments recovered |
| TDBC Performance 05/06 Year to date |
TDBC Target |
Top Quartile Performance |
DWP Peformance Standard |
1st Qtr |
2nd Qtr |
3rd Qtr |
4th Qtr |
| - |
50% |
61.50% |
- |
- |
- |
- |
- |
|
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