VISION STATEMENT

Taunton Deane Borough Council is committed to providing a modern , efficient and cost effective s ervice focused on meeting our customers' needs in a friendly, timely and accurate manner and will provide the necessary resources to enable achievement of our objectives.

We will be readily accessible to everyone in the community to maximise social inclusion , minimise barriers to work and assist people to live in decent housing.

We will process claims quickly and accurately, while actively reducing the incidences of fraud or error through investigation . Where fraudulent intent is proven, we will seek to apply appropriate sanctions as a deterrent against future activity.

Where we seek to collect money, we will issue bills promptly and correctly. Where recovery action is required, we will act quickly, fairly and impartially, but with due regard to social welfare and human rights of our customers.