Quality

Taunton Deane Building Control service is committed to the concepts of:

Sustaining and improving the high quality of Building Control services provided to customers based on:

• professionalism;
• care;
• attention;
• impartiality;
• public accountability.
• providing documented assurance to Council Members and customers that the service is being provided in a consistent, professional,
• effective and efficient manner.

We will therefore undertake to:

• Be helpful, courteous, prompt and efficient in our responses to clients;
• Make the process of applying for, and obtaining the relevant Approval as simple and as easy as possible;
• Provide the name and means of contact of the staff member who is dealing with the work;
• Treat all customers equally.

Within the Scope of Building Regulations:

• Determine all application within the required statutory periods;
• Provide a full technical appraisal to all applications within the performance targets set and published by the Building Control Manger;
• Inspect relevant work on-site for compliance with the Building Regulations and associated legislation;
• Give reasonable notice, carry out site inspections in line with the builders programme of works;
• Carry out the statutory duties and responsibilities as defined in the Building Acts and other associated legislation.

Within the Scope of Other Public Safety Matters:

• Provide a 24 hour emergency service an all dangerous buildings and structures reported to the council;
• Serve notices of conditions on persons giving notice of intended works of demolition.

To meet these objectives the Department applies a Quality System in accordance with the requirements of BS/EN/ISO 9002:1994.

Conformance with the requirements of ISO 9002 is mandatory for all staff engaged in the provision of Building Control services at Taunton Deane Borough Council.