Making a Complaint, Comment or Compliment

Official Complaints

The official complaints procedure is in place to address any concerns that Taunton Deane Borough Council has:

• Failed to undertake our duties correctly
• Carried out our duties insufficiently or unprofessionally
• Failed to follow proper protocol in our dealings with you

For all other comments or compliments please use our guestbook.

You may wish to make an official complaint if you feel:

• you have received poor quality services
• you have been given the wrong information
• a service has not been delivered on time
• or if you have a complaint about a member of staff

To find out what we will do when you make a formal complaint please read our formal complaints procedure.

Find out more details on how to make an official complaint    

Comments

You may also wish to make an initial request for service for example you may contact us to let us know about bins that need empting, or hedges that need cutting. This will be treated as an initial service request rather than a complaint.

You may wish to make a comment about the services we provide, such as:

• A suggestion on how we can improve what we do
• A requests for an explanation of Council Policy/information

You can add a guestbook message or read other guestbook comments.

An acknowledgement of your comment will be made within 10 working days.  

Compliments

If you are pleased with the way we have done something, please let us know. This way of working can be copied and used elsewhere across the council.

You can also send us a compliment online by using our guestbook.