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Glossary of Terms

 Provided by TACT@Dome for the tenants and leaseholders of Taunton Deane Borough Council

Anti-Social Behaviour -  is behaviour which goes against what is generally acceptable to society. This can include criminal acts as well as less serious ones such as general un-neighbourly behaviour. This term has no legal status.
Anti-Social Behaviour Order (ASBO) - allows a Council and/or Registered Social Landlord (RSL) to apply to the court to stop an individual behaving in a particular way and/or from going to particular places.
Arms Length Management Organisation (ALMO) - is a way of placing the management and maintenance of Council homes in a separate operating company, owned by the Council, but run by a Board including tenants.  Private money may be raised to repair and improve works to Council housing.  Funding available, by competition, from 2002/03 in England only.
Assignment - is transfer of a lease or tenancy agreement from one leaseholder or tenant to someone else.
Assured Tenancy - is a type of tenancy that a Registered Social Landlord (RSL) must offer. 

Audit Commission - is the Government's inspection and assessment organisation responsible for Best Value (BV) and Corporate Performance Assessment (CPA). It inspects the housing services of Councils and housing associations.

Best Value - is used by Councils and RSLs to review the services they provide and improve service quality and cost-effectiveness.  This must be done in consultation with people who use the services and the wider community.
Board (Sometimes called Committee of Management) - is a group of people who are ultimately responsible for a Registered Social Landlord's or ALMO's finances, performance, direction and accountability.  Between 1/3rd and 2/3rd of the Board can be Tenant Board Members.  1/3rd must be Community (Independent) members.
Business Plan - is a long-term (30 year) forecast of all money coming in and being spent by a Landlord.
Chartered Institute for Housing (CIH) - is the professional organisation for people who work in housing. The CIH is a registered charity and a non-profit making organisation.
Community Housing Task Force (CHTF) - is a Government organisation developed to support Councils through option appraisal and development of chosen options such as transfer to a new landlord or ALMO.
Council Tax - is a property based tax paid to local Councils by all residents and businesses to help pay for the services (except housing) the Council provides.
  CPA (Comprehensive Performance Assessment) - is about helping Councils deliver better services to local communities. All Councils in the country are subject to the CPA
Decent Home Standard - is the Government's definition of the minimum standard that social landlords (Councils and Housing Associations) should meet for all their properties by 2010.  A decent home is one that is wind and weather tight, warm and has modern facilities.
Defend Council Housing (DCH) - is the anti-transfer Union-sponsored lobby Group that aims to prevent transfer and ALMOs.
Department for Work & Pensions (DWP) - was formed in June 2001 combining parts of the former Department of Social Security (DSS) and the Department for Education and Employment (DfEE).  The department is committed to providing people of working age, pensioners and children with the advice and help they need to achieve financial independence and make the most of life.
Electoral Reform Ballot Services (ERBS) - is a not for profit company that specialises in running ballots for all sorts of organisations.  Usually runs tenants' ballots for transfer.
Enhanced Assured Tenancy - is the type of tenancy offered to transferring tenants if a transfer to an RSL goes ahead.  Includes most of the rights that Council tenants have with their Council tenancy and sometimes increases some of the rights.
Funder - is a Bank or Building Society that lends money to Social Landlords or Council.

Government Office of the South West  (GOSW) -  is an outpost of central government and has offices in Bristol, Plymouth and Truro. They represent the work and interests of several Government departments such as the Department of Trade and Industry (DTI), Office of the Deputy PrimeMinister (ODPM), Department for Transport (DFT) to name but a few.

This means they can tackle issues that cut across the boundaries of more than one Whitehall department, and as part of central Government, also help and inform on the development of departments' policies from a regional perspective. In respect of social housing, their aim is to give everyone the opportunity of a decent home, and so promote social well-being and self-dependence.
Green Paper - is used by the Government to consult about future policies.
Group Structure - is a way of RSLs getting together with the aim of achieving diversity and cost efficiency, by sharing services and expertise.  Members are subsidiaries of a Parent, which may or may not own assets (property). 
Harassment - is behaviour which is deliberately intended to intimidate, dominate or harm members of identified groups because of their perceived differences such as people from a particular minority ethnic background.
Housing Association - is a type of Registered Social Landlord.
Housing Benefit (HB) - helps tenants to pay their rent.  It is also known as a rent rebate or rent allowance.  All tenants, Council, Housing Association or private, are eligible to apply.  How much help anyone receives depends on their income and other circumstances.   The administration of Housing Benefit is usually undertaken by the Council.
Housing Corporation (HC) - is the main Government agency for supporting Registered Social Landlords (RSLs) in England. It makes grants to RSLs and supervises and regulates their work.
Housing Debt - is the money the Council owes on its existing homes.
Housing Revenue Account (HRA) - applies only to Councils.  All rents and subsidies go into this account.  The Council uses it to record all housing expenditure.  It is the base for the Council's housing business plan.
Injunction - is an order from the court to make a tenant keep a tenancy condition, or to stop damage to premises, trespassing on property or to stop anti-social behaviour.
Levy - is the money that the Council has to pay the Government from the sale proceeds when LSVT (see below) takes place.
Large Scale Voluntary Transfer (LSVT) - is the transfer of all of a Council's social housing to a Housing Association or similar provider.
Mediation - is where an impartial third party helps people who have disputes to reach an agreement between themselves.
Memorandum and Articles (M + A) - is a document that describes the rules and powers of a limited company. 
National Housing Federation (NHF) - is a body that represents the independent Social Housing sector in England. It promotes, supports, represents and negotiates the interests of its members.
Notice of Intention to Seek Possession (NOSP / NISP) - is a notice served by a landlord on a tenant telling the tenant that the landlord intends to go to court to get an eviction notice. 
Nuisance - is behaviour which unreasonably interferes with other people's rights to the use and enjoyment of their home and community, such as playing loud music late at night.

 Office of the Deputy Prime Minister (ODPM) - is a Government department.  Its work includes implementing Government policy on housing, and drawing up the rules (The Guidelines) that apply to the consultation and process for transferring management and/or ownership of Council homes in England

Partial transfer is - where only part of council housing is transferred to an RSL (see below).
Private Finance Initiative (PFI) - is a way of getting private money into repair and improvement works to Council Housing.  Being piloted now on a few small areas of Council homes in England, it involves a contractor taking on the risks of providing building and housing management services
Registered Social Landlord (RSL) - is "Registered" with Housing Corporation in England or Welsh Assembly Government in Wales; "Social" in its purpose - not public or private and not profit making; "Landlord" because that is what it is.  Councils can only transfer their homes to Registered Social Landlords.
Rent Convergence - is the Government's aim of Council and Registered Social Landlord tenants paying similar rents for properties of similar size and condition, in a Council area.  The aim is to achieve this within 10 years (2011/12). 
Regional Development Agencies - are public bodies which aim to co-ordinate regional economic development and regeneration, including housing investment (through Regional Housing Boards - known in the SW as the South West Regional Housing Body).
Repair Order - is granted by the Court where a landlord is not meeting its obligation to keep a home in habitable condition.  Applies to all landlords.
Retail Price Index (RPI) - is the measure for increases or decreases in the Costs of living.
Secure Tenancy - is the type of tenancy that Councils give to their tenants. Registered Social Landlords have not been allowed to use this type of agreement since 1989.
Securitisation - is a way of borrowing from banks and building societies that secures repayments against rents as opposed to property.
Shadow Board - is a group of people who prepare a new Registered Social Landlord, so that it can be registered with the relevant bodies if tenants vote in favour of a transfer
Sheltered housing - is aimed at older and/or disabled people.
Social Housing Grant (SHG) - is a Government grant paid by the Housing Corporation for providing new Social Housing.
Stock Condition Survey - forecasts all works needed to all homes, over the next 30 years. A sample of each type of home is used to form the basis of the costing. 
Supporting People - is a new mechanism for the funding care and support services for people living in supported or independent accommodation. These costs must be separated from those related to housing costs.
Target rents - are the rents for properties of similar size and condition that Council and Registered Social Landlords (including Housing Associations) will need to reach, within 10 years (by 2011).  They are worked out on local incomes, the value, size and condition of the homes.
Tenants Charter - details the rights and standards of service that assured tenants can expect from Registered Social Landlords (RSLs). 
Tenants' Compact - is a written agreement the Council has to have with its tenants, covering when and how they will be involved in the development, monitoring and negotiation of housing services.
Tenant Management Organisation/Estate Management Board (TMO/EMB) - is a formally recognised tenant body, with an agreement with the landlord to manage some or all of the housing management services within a specific area.
Tenant Participation and Advisory Service (TPAS) and TPAS Cymru - were originally set up by Government to promote tenant participation.  Now funded by members, which may be landlords or tenants' groups.
TMV/Valuation (Tenanted Market Value) - is the amount of money that the new landlord pays to the Council for the homes when there is a transfer.  It assumes that all homes remain available for letting at affordable rents for 30 years; and that they will be brought up to an agreed standard, and kept in good condition.
TUPE (Transfer of Undertakings - Protection of Employment Regulations) - is a European law that provides for protection for employees of the Council, if there is a change in the ownership or management of the homes.
Unison/UCATT GMB/MSF - are Trades Unions that represent housing staff.
Voids - are empty homes.
 
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