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Welcome to the Tenants' Handbook site

Handbook Cover

Welcome to the 2003 edition of your 'Tenants' Handbook', for tenants of Taunton Deane Borough Council properties. This has been produced following consultation with the Tenants' Forum and Officers within the Housing Service, and it provides information about your contract with us, (as set out in the Tenancy Agreement) your home and its environment and about the services you are entitled to receive.

Please try to keep the handbook available for easy reference. The Deane Housing News and Tenants' Forum News which are published regularly, will notify you of any legislation or organisational changes, or ask you for your opinions about our services. You will also be notified in writing if there are any changes proposed to the conditions of your tenancy or the rent you pay.

Please select your required section from the links below:

SECTION 1 - The Tenancy Of Your Home
  • Your Tenancy Conditions
  • Landlords Grounds for Possession
  • Your Rights as a Tenant
  • Right to Buy
  • The Council's Responsibilities

SECTION 2 - TDBC and its Tenants
  • Customer Care
  • Right to Personal Information
  • Complaints About Our Service
  • Tenant Participation

SECTION 3 - Your Rent
  • Your Responsibility for Paying the Rents
  • When to Pay Your Rent
  • How to Pay Your Rent
  • How Your Rent is Calculated
  • Restriction of Housing Improvement Works due to Outstanding Arrears
  • Housing Benefit
  • Fraud Prevention
  • Supporting People in Sheltered Housing
SECTION 4 - Repairs
  • The Housing Repairs Handbook
  • Your Right to Repair

SECTION 5 - Your Home and the Surroundings
  • Improvements to Your Home
  • Insurance and Claims Against the Council
  • House Contents Insurance
  • Running a Business
  • Tackling Neighbour Problems and Noise Complaints
  • Mediation Services
  • TV, CB Aerials and Satellite Dishes
  • Sheds, Greenhouses, Fences, Outbuildings, Garages, Hardstandings, and Footpath Crossings
  • Gardens, Open Plan Estates, Fencing and Hedging
  • Parking
  • Garages
  • Pets
  • Environmental Protection Team
  • Pest Control
  • Refuse Collection
  • Crime Prevention - Tips for Tenants
  • Energy Efficiency Information
SECTION 6 - Services for the Elderly, Disabled and Vulnerable
  • Sheltered Housing
  • Deane Helpline
  • Disabled Facilities Grants
  • Aids and Adaptations
  • Care Direct Information

SECTION 7 - Moving Home
  • Transfers
  • Exchanges
  • Tenants' Removal Grant
  • National Mobility (HOMES) Scheme
  • Assistance to move from your Council House into the Private Sector
  • Compensation for Improvements
  • Ending Your Tenancy

SECTION 8 - Additional Information
  • Concessions for Persons in Receipt of Housing Benefit and Students
  • Taunton Deane Website Address
  • Contact Numbers
  • Useful Telephone Numbers

DEFINITIONS

Anti-Social Behaviour
Anti-Social Behaviour is any act, or neglect to do something, which causes or is likely to cause a nuisance or harassment or which interferes with the peace, comfort or convenience of other people living in the local area. The behaviour can range from relatively minor acts to the very serious in nature. This behaviour can lead to legal action being taken by the Council.

Assignment
An assignment is to give up the rights of your tenancy in favour of a third party.

Customer
Anyone who receives a service from the Council.

Emergency Services
The police, the fire brigade and the ambulance service.

Exchange
Mutual swapping of tenancies.

Fixtures and Fittings
Service installations such as water pipes and taps (including stop taps) gas piping from the meter, electric supply from the consumer unit.

Flat
A home which forms part of a building.

Garden
Lawns, hedges, flowerbeds, trees, shrubs, outside walls and fences, and any identified piece of land belonging exclusively to the property.

Improvement
Any alteration or addition to the property.

Local Area
The whole of the estate the property is on including privately-owned or housing association properties in Taunton Deane.

Lodger
A person who pays you money to let them live in the property.

Maisonette
A flat with more than one floor.

Neighbours
Your neighbours include everyone living in the local area, including people who own their own homes, private landlord tenants and housing association tenants.

Partners
Members of a couple in a relationship (including same sex relationships) who are cohabitating.

Property
The property you live in, including any garden, but not including any shared areas.

Relative
Parents, children, grandparents, brothers, sisters, uncles, aunts, nephews, nieces,
step-relatives and adopted children.

Secure Tenant
By law, secure tenants have the right to stay in a property. The Council cannot remove a secure tenant from a property unless a court grants an Order of Possession.

Shared Areas
The parts of the building which all tenants can use, for example, halls,
stairways, entrances, landings, shared gardens, lawns and landscaped areas.

Sub-let
Giving another person the exclusive right to live in part of the property.

Transfer
A transfer is the allocation of an empty property to an existing council tenant in accordance with Taunton Deane Borough Council's letting policy and set criteria. A transfer may be granted to provide a more appropriate type or size of accommodation.

Vehicle
A car, bus, lorry, motorbike, bicycle, boat, caravan or similar.

Written Permission
A letter from us giving you permission to do certain things.

 
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