Tenant and Resident Involvement Strategy 2006/2007
Helping to shape the Housing Service in Taunton Deane Borough Council
Our aims;
1. Raising the profile and awareness of Tenant and Resident Involvement
2. Increasing participation and involvement of Tenants and Residents
3. Ongoing support and capacity-building
4. Engaging with the Housing Service
5. Stock Transfer Process
Tenant and Resident Involvement Strategy 2006 - 2007
This strategy builds upon both the Taunton Deane Tenant Participation Compact, first introduced at Taunton Deane Borough Council in 2000, and the Strategy of 2005-2006. The aim of the Tenant and Resident Involvement Strategy, as with the Tenant Participation Compact is to ensure the success of Tenant and Resident Involvement in Taunton Deane Borough Council. The agreed arrangements written into this one-year strategy seek to achieve this by creating effective, equal working partnerships between Tenants and Residents of Taunton Deane, Taunton Deane Tenants' Forum, Ward Councillors and Council Officers.
Tenant and Resident Involvement successes 2002 - 2005
The Tenant Participation Compact for 2002-2003 and the TRI Strategy of 2005-2006 identified numerous action points. Examples of some of the successes achieved during the timescales include:
- Preparing a new Constitution, Code of Conduct and Standing Orders in conjunction with TPAS and the Tenants' Forum;
- Remodelling the Deane Housing News and Tenants' Talk newsletters ;
- Undertaking Borough-wide elections for Tenants' Forum membership;
Completing a Best Value Review of the Tenant Participation Team's service;
- Delivering team-building training to the Tenants' Forum;
- Organising estate walkabouts with Estate Officers and tenant representatives;
Tenants involved fully in appointment/monitoring of ITA for Housing Transfer process;
- Raising the profile of Tenant and Resident Involvement through the production of new information documents and leaflets;
- Reviewing the working structure of the Tenants' Forum, with particular emphasis placed upon increasing effective Forum membership;
- Increasing the membership of the Tenants' Forum, including representation from leaseholders of Taunton Deane Borough Council;
- Providing mentoring and training to new and existing members of the Tenants' Forum, enabling them to strengthen their skills and experience;
- Monitoring the funding available to Tenants and Residents Associations, to enable them to undertake projects which benefit their local communities;
- Establishing a Tenant and Resident Involvement webpage;
- Establish joint working initiatives to address inclusion of isolated and 'Hard to Reach' groups;
1. Raising the profile and awareness of Tenant and Resident Involvement
| Issue |
Responsibility |
Timescale |
Produce and distribute leaflets, posters, information booklets, display/notice boards, Deane Housing News and Tenants' Talk newsletters |
Delyse Carter: Acting Tenant and Resident Involvement Manager |
April 2006 and review quarterly |
| Liaise with Council departments and community/ voluntary sector to promote work of the T&RI Team and opportunities for Borough-wide Tenant and Resident Involvement |
Delyse Carter
John Williams: Housing Operations Manager
Housing Senior Management Team (HSMT)
|
April 2006 and review quarterly |
| Update Tenant and Resident Involvement Webpage |
Tenant and Resident Involvement Team (TRIT) |
Review April 2006 and update accordingly |
| Use local media to increase awareness |
Delyse Carter |
As and when required |
2. Increasing participation and involvement of Tenants and Residents
| Issue |
Responsibility |
Timescale |
| Increase effective membership of Tenants' Forum, Sheltered Housing Forum and Tenants & Residents Associations |
TRIT |
Review monthly |
| Assist with the setting up of new Tenants and Residents Associations across Taunton Deane Borough |
TRIT
Estate Management
|
As and when requested
Review quarterly
|
| Develop alternative structures for Tenant and Resident Involvement |
Delyse Carter
TRIT
|
April 2006 and review bi-monthly |
| Inclusion of Isolated/ Hard To Reach Groups through joint working for consultation and involvement |
Delyse Carter
TRIT
|
Completion April 2007 |
3. Ongoing support and capacity-building
| Issue |
Responsibility |
Timescale |
| Attendance at Tenants' Forum, Sheltered Housing Forum, Tenants and Residents Associations and meetings of other relevant groups and organisations |
TRIT
Estate Management
|
As and when required
Review quarterly
|
Provision of advocacy and signposting for Tenants and Residents |
TRIT |
Review quarterly |
| Review existing policies and procedures for Tenant and Resident Involvement |
Delyse Carter |
Annual Review:
June 2006
|
| Develop partnership working between tenants and service providers, through the allocation of the Estates Improvement Budget |
TRIT
TDBC Tenants' Forum
Estate Management
|
Annual Review:
June 2006
|
| Delivery of formal and informal training to Tenants & Residents |
TRIT |
As and when required
Review training program June 2006 following
Tenants' Conference May 2006
Lecturer from University W of E to attend Forum June 2006 for information on Training Programmes
Training Plan for Forum
Sept 2006
|
4. Engaging with the Housing Service
| Issue |
Responsibility |
Timescale |
| Consult Tenants' Forum and Tenants and Residents Associations on proposed changes to Housing policy and strategy |
HSMT |
Bi-monthly |
| Tenants' Forum members to be consulted on and kept informed of matters concerning planned programmed works and responsive maintenance |
John Seabrook: Housing Asset Manager
Martyn Hembrow: Housing Property Services Manager
|
Bi-monthly |
| Present performance management information on the Housing Service to the Tenants' Forum |
HSMT
Pre-housing Review Panel
|
Bi-monthly |
| Consult Tenants' Forum members on new initiatives affecting the delivery of landlord services at Taunton Deane Borough Council |
HSMT |
Bi-monthly |
| Strengthen cross-department working to improve service delivery to TDBC Tenants |
HSMT |
Annual Review:
June 2006 to be postponed until result of Transfer Ballot in December 2006
|
5. Stock Transfer Process
| Issue |
Responsibility |
Timescale |
| Information sharing and monitoring of phase-2 ITA progress and budget expenditure |
Stock Transfer Project Team
TRIT
|
Late Spring / Summer 2006 |
Consultation programme on Stock Transfer Information to tenants following release of
'Offer Document' prior to Ballot
|
Stock Transfer Project Team
HSMT
Estate Management
TRIT
|
Summer 2006 onwards
Ballot proposed for December 2006
|
Contact details
Tenant and Resident Involvement Team
Tele: 01823 356328
Email: tpteam@tauntondeane.gov.uk
The Tenant and Resident Involvement Strategy 2006/2007 is available to download.
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