Housing repairs

Requesting a repair on your council property

You can report repairs required to your Council home, such as loss of heating and hot water. You can also find out what repairs the Council carries out as part of your tenancy agreement.

Please use the 'Do it online' form to report a fault or repair. You will need your tenant reference number to make your report.

Permission for a water meter to be installed in a council house can be obtained by contacting Housing Maintenance by phone on 01823 356333.

If you are a tenant of a Taunton Deane Borough Council property you can use this service to report repairs that need doing to your council home.

If you are a leaseholder of a Taunton Deane Borough Council flat, you may use this service to report repairs which relate to the shared parts of your flat block such as the roof, outside walls, communal stairs and communal lights.

You can make a repair request by using our quick and easy online reporting service. This is available to tenants 24 hours a day.

To make a repair request by telephone call 01823 356333. During busy times you may experience a delay before one of our staff is able to answer your call. If you need to report an emergency repair outside of normal office hours please call 01823 351411. This service is only for real emergencies, for example a major water or roof leak, a major loss of power or an insecure property. You should report any other repair during normal office hours or using this website.

Alternatively, you can contact the Council using the options listed on our contact us page please Contact us 

When you have requested a repair a Works Order will be raised. In some cases we will need to inspect the problem before the correct repair can be ordered.

If you are out when the workman or surveyor calls they will leave a note. If this happens please contact the Repairs Office to arrange a more convenient time. If you do not contact the office your repair order will be cancelled after one further visit has been made.

We carry out repairs caused by 'fair wear and tear'. This covers a range of problems, such as:

This list covers the majority of repairs needed. For further information please read the Tenants Welcome Pack

The repairs policy does not cover:

We operate a priority repair system to try to make sure that more serious repairs are dealt with first. Here is a list of the more common repairs and times - for a more comprehensive list please refer to the either the Housing Repairs Handbook or the General Advice section.

Priority 1

These repairs will be completed within 24 hours. Where this is not possible a temporary holding repair will be carried out:

  1. Unsafe electrical fittings
  2. Total loss of power or water supply
  3. Loss of space and/or water heating 
  4. Blocked WC where there is only 1 in the property
  5. Security of property - defective door lock

Priority 2

These repairs will be completed within 3 working days:

  1. Partial loss of electric or water supply
  2. Blocked WC where more than 1 exists 
  3. Blocked sink, bath or basin and/or associated waste pipe
  4. Repairs to smoke alarms systems
  5. Tap which cannot be turned

Priority 3

These repairs will be completed within 7 working days:

  1. Defective socket outlet, switch, lamp holder, light drop flex, etc
  2. Minor plumbing repairs such as faulty ball valves and siphons
  3. Faulty locks where the security of the premises is not at risk
  4. Bathroom or kitchen extractor fan not working
  5. Door entry phone not working

Priority 4

These repairs will be completed within 28 days:

  1. Minor cracks or leaks to external soil pipes
  2. Repairs to wall and ceiling plaster
  3. Repairs or replacement of defective bathroom fittings
  4. Carpentry repairs
  5. Footpath repairs

Priority 5

These are major repair works which fall outside of the repair priority system such as the installation of a horizontal damp proof course, or major structural works, where it may be necessary for you to be relocated into temporary alternative accommodation. For more information please refer to the Tenants Welcome Pack.

There is generally no cost for tenants for having repairs carried out by the Council to items that are original Council fixtures and fittings, which require repair due to 'fair wear and tear'.
However the Council reserves the right to recharge tenants in the following circumstances:

Laws and Regulation

Right to Repair Regulations 1994 The Regulations give secure tenants of local housing authorities certain rights relating to repairs to their homes which their landlords are obliged, under repairing covenants, to carry out. Each tenant is given the right, if a first contractor does not complete a qualifying repair within specified time limits, to request the Council to appoint a second contractor to carry out the repairs. 

Email: housing.repairs@tauntondeane.gov.uk
Phone: 01823 356333

Opening Hours: 

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