If you have a complaint about noise, smoke, or other nuisances you can find out how to report it to us, and what we can do to help resolve it.
We investigate complaints of noise, smoke, dust, smell, light and insect nuisance and accumulations of rubbish.
It would be unrealistic not to expect people to cause the occasional nuisance, so we look at complaints with this in mind.
Some examples of nuisance complaints are:
You may want to discuss the problem with your neighbour if you feel it is safe to do so and try to come to an understanding.
If you decide to make a complaint you need to contact the Environmental Protection Team.
Please note: We need to know exactly where the nuisance is coming from to allow us to investigate the complaint. The Council is unable to go out and look for where a nuisance is coming from.
When we receive your complaint we take these steps:
If the problem is sorted out whilst the investigation is still ongoing, please let us know.
During an investigation your details cannot be revealed without your permission under the Data Protection Act. However, if the case results in formal action, we will have to provide details of who is affected by the nuisance.
If, following investigation of the nuisance, we feel that formal action cannot be taken by ourselves then you may wish to consider taking legal action yourselves.
Action can be taken under Section 82 of the Environmental Protection Act 1990 and information is available in the leaflet Taking your own action for Nuisance Problems.
You may also find the leaflets covering various areas of nuisance helpful:
We have a legal duty to investigate complaints of statutory nuisance under the Environmental Protection Act 1990. A statutory nuisance can be described as a situation which is having a material effect on the way in which you live at your property. It usually has to be affecting lifestyle or enjoyment in a serious way and must be severe or repeated regularly. If a Statutory Nuisance is proven following investigation an Abatement Notice will be served on the person responsible, setting out what must be done to abate the nuisance. If the notice is ignored, prosecution may follow with a fine of up to £5,000 for nuisance arising from domestic properties, or up to £20,000 where commercial or industrial premises are involved.
There are no bylaws that restrict the times or days on which bonfires can be lit in Taunton Deane. If the smoke is so bad that it threatens the safety of road traffic then the police should be notified. If the fire is threatening properties you should call the Fire Brigade.