Housing options

The Housing Options Service offers a free and confidential service to homeless or potentially homeless people. Our specially trained team can help with all sorts of housing related problems. We will look at your situation and advise on the best way to help you tackle your current housing problem.

We can give simple advice on the telephone or invite you to an interview where we will carry out an assessment to find out how we can help you. Our team have lots of experience in this subject and a network of contacts, and they can help in the following ways:

What we do

The Housing Options Service will work with anyone who is either homeless or threatened with homelessness to try and enable them to stay in their homes or to help them find alternative accommodation so please contact us and we will assess your situation to determine what help we can offer you.
In some cases we can help with a deposit bond to assist you into a home in the private rented sector.

If we can't prevent you becoming homeless, we can refer you to our Homelessness Case Worker, who will assess your needs by carrying out a homeless assessment..

Homeless application

An appointment will be made for you to see the Homelessness Case Worker. This will be a same day appointment if you are homeless on that day. A homeless application form will be completed and all of your options will be discussed. A homelessness assessment will cover the following points as required by law:

Eligible for assistance

Some groups of people who have lived abroad are not entitled to help if they are homeless. We will check if you are subject to immigration control.

Homeless or threatened with homelessness

We must check whether you are legally classed as homeless before we can decide what help you are entitled to. In deciding whether you are homeless, the Council has to look at any accommodation you may have access to.

Priority need

You will be in priority need if one of the people included in your application falls into one of the priority need groups:

If you are eligible, homeless and in priority need the Council may have a duty to provide you with temporary accommodation which is usually Bed and Breakfast.

Intentionally homeless

We have to make enquiries into the reasons you became homeless and must establish whether:
you deliberately did (or didn't do) something that caused you to leave accommodation which you could otherwise have stayed in it would have been reasonable for you to stay there.

This may include:

Once a full assessment has been carried out you will be notified in writing of the outcome and informed of what duty is owed to you.

The decision letter will say:

For further information or if you need help because you might become homeless, contact The Housing Options Service speak to a Housing Options Adviser.

Contact us

Phone: 01823 356581